Contrary to common perception, conflict isn't solely a negative encounter but can serve as a crucial element in our personal growth and development. This two-day course is designed to equip participants with the skills necessary to effectively resolve conflicts and attain mutually beneficial outcomes. You will delve into understanding the nature of conflict, its potential for escalation, and the various types and stages it can take. You will also explore the five most prevalent conflict resolution styles and how to use them.

The course will further emphasize the significance of non-verbal and verbal communication skills and exploring effective intervention skills. Ultimately, you will gain insights into managing conflicts in ways that enhance productivity and performance in both personal and professional contexts.

Upon successful completion of this course, you will develop the following skills:
- Recognize the positive aspect of conflict as a catalyst for personal growth and development.
- Understand the nature of conflict, its potential escalation, types, and stages.
- Familiarize themselves with the five primary conflict resolution styles and their applications.
- Develop proficiency in non-verbal and verbal communication skills.
- Improve effective conflict intervention techniques.
- Gain insights into conflict management for improved personal and professional performance.

Registration deadline is February 19, 2024

NON-CREDIT COURSE REFUND POLICY
Withdrawal 7 days prior to course start time.......Full Refund
Withdrawal after above............................................No Refund