IT Services

IT Image

From email, printing and everything in between, our Information Technology (IT) team is here to help!

Email, Office 365 and MyYC

Activate your Yukon College student account today.

How to activate your student account

Activate your account from the Ayamdigut Campus using this method:

Step 1:  Log into a Yukon College student computer (Computer Lab Access)
                   USER NAME:   Firstname.Lastname@yukoncollege.yk.ca
                   PASSWORD:   YC!ddmmyy (your date of birth – 6 digits only)

                             ** Change your password:  Ctrl+Alt+Delete

Password Requirements:

  • Must be at least 8 characters long
  • Must contain 3 of the 4 following: uppercase, lowercase, symbol and number

Step 2:  Access your email via Office 365 located at www.yukoncollege.yk.ca
                   Select Log In at the top of the page
                   USER NAME:   Firstname.Lastname@yukoncollege.yk.ca
                   PASSWORD:   The new password you created in step 1
                   You will need to provide a secondary e-mail or phone number to activate your Office 365 account.

Step 3:  Access your courses through My Courses at www.yukoncollege.yk.ca
                   Select My Courses at the top of the page
                   USER NAME:   Firstname.Lastname@yukoncollege.yk.ca
                   PASSWORD:   The new password you created in step 1

Activate your account from a Community Campus or off-campus

Activate your account from a Community Campus or off-campus

Step 1:  Access Office 365 located at www.yukoncollege.yk.ca
                   Select Log In at the top of the page
                   USER NAME:   Firstname.Lastname@yukoncollege.yk.ca
                   PASSWORD:    YC!ddmmyy (your date of birth – 6 digits only)                  

You will need to provide a secondary e-mail or phone number to activate your Office 365 account.                             

** Change your password:  Select the setting gear in the top right corner of the site – choose Change Password

Password Requirements:

  • Must be at least 8 characters long
  • Must contain 3 of the 4 following: uppercase, lowercase, symbol and number
  • Cannot be any of the past 25 passwords you have used at Yukon College

Step 2:  Access your courses through My Courses at www.yukoncollege.yk.ca
                   Select My Courses at the top of the page
                   USER NAME:   Firstname.Lastname@yukoncollege.yk.ca
                   PASSWORD:   The new password you created in step 1

If you are at a community campus or are off campus, and require additional assistance, please contact the Help Desk at 867.456.8610.

 

Wifi

Connecting to Yukon College’s wireless Internet.

Wifi and General information

Sign-in to the wireless:

1. Ayamdigut campus: select “Yukon-College”

USERNAME: firstname.lastname
PASSWORD: Whatever password you set-up

2. Community campuses: select “YC-Communities” 

Access to wifi can be obtained from your community campus coordinator.

 

  • Student computer accounts will be activated on the first official day of classes
  • Prior to account activation, please sign-in to wireless internet as a “Guest”

Resources & Applications

Ayamdigut (Whitehorse) Campus Computer Labs

Computer labs are available for student use, please see schedule below for details.

Location

Monday -
Thursday

Fridays

Weekends &
statutory holidays

Lab A2301 8:00am - 9:00pm 8:00am - 5:00pm closed
Lab A2408 6:00am - midnight 6:00am - midnight 6:00am – midnight
Lab A2702 6:00am - midnight 6:00am - midnight

6:00am – midnight

Lab closures:

  • Classes take place in all of the labs except the Learning Commons. Schedules are posted on iPads outside each lab.
  • Computers in the Learning Commons not available for booking, so they are always available when the Learning Commons is open. Labs A2301 and the Learning Commons are closed on statutory holidays.
  • Notices will be posted when other closures are anticipated.

Prior to using the computer labs at Yukon College, all students are encouraged to read the Computer Lab Usage Policy.

Banner Student Web

Gain electronic access to:

  • Request an official transcript
  • Your student record
  • View or print unofficial transcript
  • Grades - available five business days after final exam
  • T2202 Tax form–used to claim post-secondary tuition fees on your Income TaxReturn.

It’s easy!

  1. Click on Current Students (near the top of this page)
  2. Go to Quick Links
  3. Click on Banner Self Serve
  4. Enter your User ID. Your User ID is your 9-digit student number (eg.000012345) as listed on your student card or registration form.
  5. Enter your PIN. On your first visit, your PIN is your date of birth (ddmmyy). Repeat visitors will have changed their PIN to another six-digit number. If you forget that number, click on Forgot PIN and answer the security question that you entered on your previous visit.

 

Need help?

  • For help getting access to Banner Student Web, call 867.456.8610 or submit a help ticket at http://help.yukoncollege.yk.ca/
  • For help with transcripts, grades or tax forms, call Admissions at 867.668.8710
Online Courses
  • Online courses are available in a system that may be referred to as My Courses.

Moodle System Requirements

To run Moodle effectively you should, as a minimum, use the system components listed on this page. If you do not, Moodle may still work but some functionality may be lost.

Workplace IT environments' internal configurations can also restrict the functionality of Moodle. Access to content may be affected, as may the possibility of uploading files. File size limitations may also apply. Workplaces may also have older versions of software, and Moodle may not perform well with these.

Recommended Operating System

Windows 7, 10, Mac OSX Sierra, iPad IOS10

Mobile devices

At present, the Moodle Mobile app is not recommended.

Internet speed

Use a broadband connection. Dial-up access will be significantly slower, and we do not recommend it for using Moodle.

Internet browsers

Ensure you are using the latest version of your internet browser.

Settings

We recommend that the following be enabled:

  • Cookies
  • Pop-ups (in both Internet browser and security software)
  • Javascript

Plug-ins

We recommend that you use the latest version of Adobe Flash Player.

Resource viewing

We recommend that you use the latest version of Adobe Acrobat Reader.

To view all the resources uploaded to Moodle, you will probably need to have Microsoft Office (Word, Excel, PowerPoint) or an equivalent (e.g. Open Office, Viewer) installed.

Security

With all firewalls, ensure that you enable uploading of files.

Video Conferencing
  • Zoom is used for video conferencing and is how Yukon College connects students in distant locations to their instructor's live classroom sessions.
  • Click this link: yukoncollege.zoom.us to join your class by Zoom. Your instructor will have provided you with the Meeting ID in advance.
  • There is no equipment/software purchase required if you plan to attend Zoom sessions in-person from your local Community Campus.
Office 365 & Email

Office 365

  • Office 365 (O365) gives you access to Office applications (Word, Excel, PPT, OneNote,) YC * Email, and other internet based services (OneDrive, Sway, etc).
  • You can download the entire suite of Microsoft applications once you have logged into Office 365 (https://login.microsoftonline.com). It can be used on up to 5 computers and 5 mobile devices.
  • Your O365 account will be available for the duration of your course. (please refer to your course schedule).
  • You will be able to access O365 on the day that your first course starts and for 30 days after your last class ends.
  • We recommend that you copy any data you may want to keep from your O365 account before it expires.

Yukon College email

  • Please note that your college email account is part of your Office 365 subscription and will, therefore, expire and be inaccessible 30 days after your last class ends.
  • If you return to the College within 6 months (next semester) your Office 365 account will be re-activated and all data from the previous term will become available again.

 

Printing 

Fast, affordable and easy printing at Ayamdigut campus.

PaperCut Account
  • Yukon College students are allocated $40 worth of printing each term.
  • All printing is done through PaperCut, a print management software.

Each time you login on a lab computer, a small pop-up window will appear displaying your current balance. Clicking the Details link on this window will bring up a website that will let you see more detailed information about your PaperCut account.

Instructions for activating your PaperCut account

Printing costs
  • Black and white printing costs $0.10 per page, with a discount of 50% for double-sided printing. For example, a five-page document printed single-sided will use $0.50 of your printing allocation.  A five-page document printed double-sided will use $0.25 of your printing allocation.
  • Large print jobs (more than 20 pages) that are selected to print single-sided will prompt you to save printing costs by printing double-sided.

Adding funds

If you run out of PaperCut funds before the term is over, you may purchase a top-up from the Bookstore. After you’ve paid at the Bookstore go to IT Services in the library and show the staff there your receipt so they can add the funds to your PaperCut account.

Knowledgebase

Check out the knowledgebase for information and articles on software and educational technology.

ITLC Knowlegebase