IT Services

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From email, printing and everything in between, our Information Technology (IT) team is here to help!

Submit a help ticket online

Hours & Location
IT Help Desk

In-person support is available at the IT Services Helpdesk, located in the Innovation Commons at Ayamdigut (Whitehorse) Campus. For telephone support, call us at 867.456.8610

Monday to Thursday



8:30am - 9:00pm 8:30am - 5:00pm 1:00pm - 5:00pm
Ayamdigut (Whitehorse) Campus Computer Labs

Computer labs are available for student use, please see schedule below for details.


Monday -


Weekends &
statutory holidays

Lab A2301 8:00am - 9:00pm 8:00am - 5:00pm closed
Lab A2408 6:00am - midnight 6:00am - midnight 6:00am – midnight
Lab A2702 6:00am - midnight 6:00am - midnight

6:00am – midnight

Lab closures:

  • Classes take place in all of the labs except the Learning Commons. Schedules are posted on iPads outside each lab.
  • Computers in the Learning Commons not available for booking, so they are always available when the Learning Commons is open. Labs A2301 and the Learning Commons are closed on statutory holidays.
  • Notices will be posted when other closures are anticipated.

Prior to using the computer labs at Yukon College, all students are encouraged to read the Computer Lab Usage Policy.


Email, Office 365 and MyYC

Activate your Yukon College student account today.

How to activate your student account

Activate your account from the Ayamdigut Campus using this method:

Step 1:  Log into a Yukon College student computer (Computer Lab Access)
                   USER NAME:
                   PASSWORD:   Yc!ddmmyy (your date of birth – 6 digits only)

                             ** Change your password:  Ctrl+Alt+Delete

Password Requirements:

  • Must be at least 8 characters long
  • Must contain 3 of the 4 following: uppercase, lowercase, symbol and number

Step 2:  Access your email via Office 365 located at
                   Select Log In at the top of the page
                   USER NAME:
                   PASSWORD:   The new password you created in step 1

Step 3:  Access your courses through My Courses at
                   Select My Courses at the top of the page
                   USER NAME:
                   PASSWORD:   The new password you created in step 1

Activate your account from a Community Campus or off-campus

If you are at a community campus or are off campus, contact the Help Desk at 867.456.8610 for assistance in activating your account.



Connecting to Yukon College’s wireless Internet.

Wifi and General information

to the wireless:

1. Ayamdigut campus: select “Yukon-College”

USERNAME: firstname.lastname
PASSWORD: Whatever password you set-up

2. Community campuses: select “YC-Communities” 

Access to wifi can be obtained from your community campus coordinator.


  • Student computer accounts will be activated on the first official day of classes
  • Prior to account activation, please sign-in to wireless internet as a “Guest”

Resources & Applications

Banner Student Web

Gain electronic access to:

  • Request an official transcript
  • Your student record
  • View or print unofficial transcript
  • Grades - available five business days after final exam
  • T2202 Tax form–used to claim post-secondary tuition fees on your Income TaxReturn.

It’s easy!

  1. Click on Current Students (near the top of this page)
  2. Go to Quick Links
  3. Click on Banner Self Serve
  4. Enter your User ID. Your User ID is your 9-digit student number (eg.000012345) as listed on your student card or registration form.
  5. Enter your PIN. On your first visit, your PIN is your date of birth (ddmmyy). Repeat visitors will have changed their PIN to another six-digit number. If you forget that number, click on Forgot PIN and answer the security question that you entered on your previous visit.


Need help?

  • For help getting access to Banner Student Web, call 867.456.8610 or submit a help ticket at
  • For help with transcripts, grades or tax forms, call Admissions at 867.668.8710
Online Courses
  • Online courses are available in a system that may be referred to as My Courses.

Moodle System Requirements

To run Moodle effectively you should, as a minimum, use the system components listed on this page. If you do not, Moodle may still work but some functionality may be lost.

Workplace IT environments' internal configurations can also restrict the functionality of Moodle. Access to content may be affected, as may the possibility of uploading files. File size limitations may also apply. Workplaces may also have older versions of software, and Moodle may not perform well with these.

Recommended Operating System

Windows 7, 10, Mac OSX Sierra, iPad IOS10

Mobile devices

At present, the Moodle Mobile app is not recommended.

Internet speed

Use a broadband connection. Dial-up access will be significantly slower, and we do not recommend it for using Moodle.

Internet browsers

Ensure you are using the latest version of your internet browser.


We recommend that the following be enabled:

  • Cookies
  • Pop-ups (in both Internet browser and security software)
  • Javascript


We recommend that you use the latest version of Adobe Flash Player.

Resource viewing

We recommend that you use the latest version of Adobe Acrobat Reader.

To view all the resources uploaded to Moodle, you will probably need to have Microsoft Office (Word, Excel, PowerPoint) or an equivalent (e.g. Open Office, Viewer) installed.


With all firewalls, ensure that you enable uploading of files.

Video Conferencing
  • Fuze is used for video conferencing.
  • It's a way for Yukon College to connect students in distant locations to their instructor's live classroom sessions.
  • There is no equipment/software purchase required if you plan to attend Fuze sessions in-person from your local Community Campus. However, it is still recommended that you familiarize yourself with how to use the Fuze software here.

Attending Fuze Sessions from home, you will need:

1. PC or Mac computer with the Fuze software installed.

(Fuze is free to download and install. Please download “Fuze Original” or “Fuze by Fuzebox” with the red icon

Download Fuze:

Recommended operating system

Windows 7, Mac OS X Sierra, iPad iOS 10. Fuze is also compatible with mobile devices, however Yukon College recommends attending Fuze through WIRED internet, not mobile devices.

2. Internet Requirements:

  • Wired internet is recommended for attending Fuze sessions
  • Minimum bandwidth for Fuze is 1Mbps upload and 4Mbps download (Check with your internet provider to confirm sufficient internet speeds.)
  • Internet Usage Caps: Ensure you have sufficient data usage if your internet plan is capped. Regular Fuze meetings can use a varying amount of data and it is recommended that you monitor your usage carefully to avoid overages. On average, a 1 hour Fuze session may use anywhere from 700MB – 1.5GB of data. Please note that this is only an estimate and could be more (or less) depending on the circumstances of the session.

3. Webcam (built-in OR USB)

4. Headset with a microphone

You will receive specific Fuze meeting invitations after enrolling in the class. (Most often, this information will be provided by your instructor)

Office 365 & Email

Office 365

  • Office 365 (O365) gives you access to Office applications (Word, Excel, PPT, OneNote,) YC * Email, and other internet based services (OneDrive, Sway, etc).
  • You can download the entire suite of Microsoft applications once you have logged into Office 365 ( It can be used on up to 5 computers and 5 mobile devices.
  • Your O365 account will be available for the duration of your course. (please refer to your course schedule).
  • You will be able to access O365 on the day that your first course starts and for 30 days after your last class ends.
  • We recommend that you copy any data you may want to keep from your O365 account before it expires.

Yukon College email

  • Please note that your college email account is part of your Office 365 subscription and will, therefore, expire and be inaccessible 30 days after your last class ends.
  • If you return to the College within 6 months (next semester) your Office 365 account will be re-activated and all data from the previous term will become available again.



Fast, affordable and easy printing at Ayamdigut campus.

PaperCut Account
  • Yukon College students are allocated $40 worth of printing each term.
  • All printing is done through PaperCut, a print management software.

Each time you login on a lab computer, a small pop-up window will appear displaying your current balance. Clicking the Details link on this window will bring up a website that will let you see more detailed information about your PaperCut account.

Instructions for activating your PaperCut account

Printing costs
  • Black and white printing costs $0.10 per page, with a discount of 50% for double-sided printing. For example, a five-page document printed single-sided will use $0.50 of your printing allocation.  A five-page document printed double-sided will use $0.25 of your printing allocation.
  • Large print jobs (more than 20 pages) that are selected to print single-sided will prompt you to save printing costs by printing double-sided.

Adding funds

If you run out of PaperCut funds before the term is over, you may purchase a top-up from the Bookstore. After you’ve paid at the Bookstore go to IT Services in the library and show the staff there your receipt so they can add the funds to your PaperCut account.


Check out the knowledgebase for information and articles on software and educational technology.

ITLC Knowlegebase