JUST CE76 - Managing Difficult Client Relationships

For those who work in social services, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Difficult dynamics in the service relationship are often amplified by environmental factors. Participants will analyze what contributes to these challenges, including the intra-personal factors, inter-personal factors and organizational factors. Utilizing case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy patterns, resulting in more positive outcomes. This workshop gives participants a straightforward approach that creates dramatic differences in the outcomes of conversations with clients they find difficult.

Workshop Outline

What Makes a Client Difficult?
My Case Study
Interrupting the Cycle of Difficult Behaviour
Professionalism and Emotional Labour
Working with Mental Health Challenges
Assessment: Is it Mine, Theirs, or Ours?
Dealing with the Passive Aggressive Pattern
Dealing with the Chronic Anger Pattern
Dealing with the Chronic Resistance Pattern
Creating a Cycle of Cooperative Behaviour
Case Studies and Skill Development

To view upcoming courses and register online please visit ca.ctrinstitute.com. For enquiries please contact CTRI by email at info@ctrinstitute.com, call CTRI at 877.353.3205.

Credits: 0.0
no scheduled sessions