Welcome to ITLC’s knowledgebase resource. In the sidebar to the right, choose a category and a series of questions and answers will be displayed. Whenever possible, links to additional resources have been provided. Additional resources include: printable, 'how-to' guides, and websites with more detailed training and learning opportunities on specific topics.

The knowledgebase is constantly being updated and improved based on questions we receive from our users – please send your questions to us through the Help Desk ticketing system. Use the search function (above) to locate keywords across all categories. If you can’t find what you’re looking for, please contact the Learning Commons using the information located in the sidebar.

Can I make copies of copyrighted material and distribute that to students? What are the limits?

Yukon College applies the principles of Fair Dealing for copies of copyrighted work used for education or research.


Teachers, instructors, professors, and staff members in non-profit educational institutions may communicate and reproduce, in paper or electronic form, short excerpts from a copyright-protected work for the purposes of research, private study, criticism, review, news reporting, education,satire, and parody.

Copying or communicating short excerpts from a copyrightprotected work under these Fair Dealing Guidelines for the purpose of news reporting, criticism, or review should mention the source and, if given in the source, the name of the author or creator of the work.

A single copy of a short excerpt from a copyright-protected work may be provided or communicated to each student enrolled in a class or course:
a. as a class handout;
b. as a posting to a learning or course-management system that is password protected or otherwise restricted to students of a school or postsecondary educational institution;
c. as part of a course pack.

A short excerpt means:
a. up to 10 per cent of a copyright-protected work (including a literary work, musical score, sound recording, and an audiovisual work);
b. one chapter from a book;
c. a single article from a periodical;
d. an entire artistic work (including a painting, print, photograph, diagram, drawing, map, chart, and plan) from a copyright-protected work containing other artistic works;
e. an entire newspaper article or page;
f. an entire single poem or musical score from a copyright protected work containing other poems or musical scores;
g. an entire entry from an encyclopedia, annotated bibliography, dictionary, or similar reference work.


Copying or communicating multiple short excerpts from the same copyright-protected work with the intention of copying or communicating substantially the entire work is prohibited.

Copying or communicating that exceeds the limits in these Fair Dealing Guidelines may be referred to a supervisor or other person designated by the educational institution for evaluation. An evaluation of whether the proposed copying or communication is permitted under fair dealing will be made based on all relevant circumstances.

Any fee charged by the educational institution for communicating or copying a short excerpt from a copyright protected
work must be intended to cover only the costs of the institution, including overhead costs.

Can I use a tablet with Fuze?

Yes, please watch our instructional video titled Introduction to Using a Tablet with Fuze.

Can I use videos in the classroom?

The Copyright Act permits showing an audiovisual work such as a DVD or video as long as the work is not an infringing copy or the person responsible for the showing has no reasonable grounds to believe it is an infringing copy.

Teachers can show audiovisual works purchased or rented from a retail store, a copy borrowed from the library, a copy borrowed from a friend, and a YouTube video.

Showing movies from subscription services in the classroom is governed by the terms of the agreement between the subscriber and the subscription service. If the agreement provides that use is limited to “personal” or “household” use, for example, then classroom use is not permitted under the agreement.

The Copyright Act does not permit screening a video without a licence if there is no intent to use the video for study or research.

What if my documents are opening in "Compatibility Mode"?

When the title bar displays "Compatibility Mode", this is because the original document was saved as a different version of Microsoft Office.

Please see Microsoft's Support page on Compatibility mode here.

Collaboration & Cooperation - Strategies for teaching and learning in groups

Working together in groups can offer many benefits for learning, depending on how the cooperative/collaborative student work is structured.  When choosing a strategy, consider your specific goals (learning outcomes), your students, and the context of the course.

This article on Cooperative Learning Techniques from Carleton College offers a very helpful overview of the different types of strategies and their strengths for learning.

Do I need an account to access the Library/ITLC services?

It depends. You don't need an account if you are just using the space, reading books in-house, or if you would like to use the wireless connection (though you will be required to create one at the time of access). You need an account to take books out of the library, to use the computer lab (including the printer), and to access databases from home. Consult us for more information on library and computer accounts:

For library accounts (signing out books and remote access to databases): 867.668.8870 /

For computer accounts (access to computer labs/ printers/ IT help): 867.456.8610

Do offer how to guides for older versions of OneNote?

Yes, please refer to Microsoft's guides on older versions of OneNote:

OneNote 2013 videos and tutorials

OneNote 2010 videos and tutorials

Do they make Office Mix for Mac?

At this time, no. Mac users may use the app upon virtualization apps like VMWare and Parallels, however. Please consult with IT Services if you would like more information on the virtualizaiton option on Mac.

Do you have a list of Delve keyboard shortcuts?

Yes, here is Microsoft's list of Delve keyboard shortcuts.

Do you have an Outlook 2016 Quick Start Guide?