"Compatibility Mode" in Office applications.

When the title bar displays "Compatibility Mode", this is because the original document was saved as a different version of Microsoft Office.

Please see Microsoft's Support page on Compatibility mode here.

1. Moodle:

Moodle is Yukon College's Learning Management System (LMS).  An LMS allows teachers to create a private space online (a course) and add resources and activities to enhance learning opportunities.  

You will be prompted to login to access the template and "Moodle I" resources. Please login using the Office 365 button:

screenshot of login screen

View a Moodle course template here.

  • Learn  basic layout/ navigation and what's new in Moodle 3.4

Moodle Community Resources:

  • Moodle Docs main page (Always make sure you are looking at the correct document version. Yukon College has been using Moodle version 3.1 since August 2017 & will be upgrading to Moodle version 3.4 in August 2018.)
2. Panopto

Panopto is used for recording (screen capture), basic editing and video management.

Learn how to download and install the Panopto application to use for recording videos in your class. (Note: You will likely have to contact the IT help desk for help installing on a college computer.)

Advantages of Recording lectures in Panopto:

  • Save time: Recordings can progressively upload to our Panopto channel, which can easily be added to your Moodle course page using the green Panopto button.
  • If you record with "capture PowerPoint" all content from your slides will be indexed and searchable by students from the online Panopto viewer.
  • You can make the videos available to your students to download if you want.
  • Videos are more private than Youtube

July 2018:  We are using Panopto version: 5.7

Access Panopto Video Tutorials

Recording for PC:
Basic recording
Advanced recording
Advanced video settings
Creating a webcast URL in advance
Creating high quality recordings

Recording on Mac:

Mac basic recording
Enable Keynote support
Keynote compatibility
Mac recorder capture resolutions
Mac recorder configuration

3. Office 365

Used by all  students and staff. Please see topic to right called "Office 365".

4. Video Conferencing (Synchronous-online)

Video conferencing

 In recent years the distinction between "video conferencing" and "web conferencing" has blurred. Both refer to collaborative technologies that manage synchronous audio, video and content sharing, however the terms are often used inconsistently to refer to slightly different types of conferencing. (learn more here)

 At Yukon College, both terms  refer to synchronous (online) teaching, typically facilitated from our specially equipped classrooms. Zoom/video conferencing can also be used in asynchronous classes to host a tutorial or connect students for group work.

 Students are expected to connect at specific, regular class times via video conferencing software. Often, students will connect together from a community but the option to attend from home is also available.

Teaching in this context demands a high-degree of focus and ability to multi-task. Seasoned instructors have contributed to the following Top-10 Tips for Teaching from a Multi-site, Video Conferencing Classroom.


Zoom is the (new) video conferencing software for teaching. The software offers robust functionality to support a variety of teaching & learning activities. 

 Every instructor scheduled to teach a synchronous-online course will be assigned a Zoom license for the duration of their class.

Get Ready for September 2018!

 Jump-start learning Zoom:

Consider registering for one (or more) of Zoom's weekly, live training events!

OR  browse the Zoom Help Center


Request a Zoom License:

Only people who host meetings/classes require a license.  Anyone who is invited to a meeting (up to 100 participants) will be able to join without a Zoom license.  Zoom accounts must be assigned to an individual email account. (Sorry, no group emails or "shared" accounts.)  In your request, please include the following details:

1. What Yukon College email should the license be assigned to?

2. What do you expect to use the license for? (ex: teaching a distance class)

Submit  new license requests to the Help Desk.

Yukon College Orientation Sessions:

There are several orientation opportunities for instructors in August/September.

Participants must review the following 5 videos before attending an orientation session.

Time requirement: Approximately 5 minutes

1. One-minute video- Scheduling a meeting:

  • Select "recurring meeting" type

2.  Less than 1-minute video: Joining audio/view

3.  One-minute video- Basic meeting  controls

4. Less than 1-minute video - How to share your screen

5. One-minute vide - recording

  • ITLC will communicate details about where to save recordings in August.


Training and Technical Support is available through Zoom:

 24/7 Zoom Customer Support:


Yukon College  Support:

The Teaching & Learning team -

 IT Help Desk:  Get help:

  • Logging-in
  • Installing updates, plugins or new software
  • With missing or unresponsive classroom equipment
  • With audio/video problems
5. SoftChalk

Softchalk is a course content authoring tool that is compatible with all major learning management systems (including Moodle). Moodle can do everything Softchalk can, and more. We encourage new instructors to build  courses in Moodle, however Softchalk support is still available for those who already have content there. Support is also available to help instructors move content from Softchalk to Moodle.

Please refer to our comprehensive Introduction to Softchalk how-to guide for complete lesson building instructions.

Access library journal databases

Journal Databases:

-How to access journal databases from  campus or home

More database help
- EbscoHost Quick Reference Guide
- Electronic Databases: Timesavers and Tips
- Boolean Operators

Contact Library Staff at 867 668.8870 or send an e-mail to

Assessing Learning Online - Moodle-compatible tools & resources

Use this resource to determine (at a glance) which tool can achieve your assessment objectives: Assessment for Online Learning

Borrow AV equipment (portable projector, PA system, microphones, etc.) for an event or activity in the College.

Faculty and staff can borrow certain types of equipment from the Library for a limited amount of time. If interested in the service, please fill in the AV request form. Note that equipment needs to be requested at least 2 business days in advance.

Check our AV services page for more information.

Collaboration & Cooperation - Strategies for teaching and learning in groups

Working together in groups can offer many benefits for learning, depending on how the cooperative/collaborative student work is structured.  When choosing a strategy, consider your specific goals (learning outcomes), your students, and the context of the course.

This article on Cooperative Learning Techniques from Carleton College offers a very helpful overview of the different types of strategies and their strengths for learning.

Copyright: making copies of materials to distribute to students

Yukon College applies the principles of Fair Dealing for copies of copyrighted work used for education or research.


Teachers, instructors, professors, and staff members in non-profit educational institutions may communicate and reproduce, in paper or electronic form, short excerpts from a copyright-protected work for the purposes of research, private study, criticism, review, news reporting, education,satire, and parody.

Copying or communicating short excerpts from a copyrightprotected work under these Fair Dealing Guidelines for the purpose of news reporting, criticism, or review should mention the source and, if given in the source, the name of the author or creator of the work.

A single copy of a short excerpt from a copyright-protected work may be provided or communicated to each student enrolled in a class or course:
a. as a class handout;
b. as a posting to a learning or course-management system that is password protected or otherwise restricted to students of a school or postsecondary educational institution;
c. as part of a course pack.

A short excerpt means:
a. up to 10 per cent of a copyright-protected work (including a literary work, musical score, sound recording, and an audiovisual work);
b. one chapter from a book;
c. a single article from a periodical;
d. an entire artistic work (including a painting, print, photograph, diagram, drawing, map, chart, and plan) from a copyright-protected work containing other artistic works;
e. an entire newspaper article or page;
f. an entire single poem or musical score from a copyright protected work containing other poems or musical scores;
g. an entire entry from an encyclopedia, annotated bibliography, dictionary, or similar reference work.


Copying or communicating multiple short excerpts from the same copyright-protected work with the intention of copying or communicating substantially the entire work is prohibited.

Copying or communicating that exceeds the limits in these Fair Dealing Guidelines may be referred to a supervisor or other person designated by the educational institution for evaluation. An evaluation of whether the proposed copying or communication is permitted under fair dealing will be made based on all relevant circumstances.

Any fee charged by the educational institution for communicating or copying a short excerpt from a copyright protected
work must be intended to cover only the costs of the institution, including overhead costs.

Copyright: videos in the classroom

The Copyright Act permits showing an audiovisual work such as a DVD or video as long as the work is not an infringing copy or the person responsible for the showing has no reasonable grounds to believe it is an infringing copy.

Teachers can show audiovisual works purchased or rented from a retail store, a copy borrowed from the library, a copy borrowed from a friend, and a YouTube video.

Showing movies from subscription services in the classroom is governed by the terms of the agreement between the subscriber and the subscription service. If the agreement provides that use is limited to “personal” or “household” use, for example, then classroom use is not permitted under the agreement.

The Copyright Act does not permit screening a video without a licence if there is no intent to use the video for study or research.

Find articles for a research paper

Check some of our databases. Databases can be accessed freely anywhere from the College, but you need an active library account for remote access.

For specific database help, please refer to the Database Help page on the Library website:

Find books at Yukon College Library
Fun & Games - Tools to build learning games

Kahoot! is a Free Game based Learning Platform.  Use Kahoot in your F2F or Web Conferencing (synchronous) classes to:

  • Spark discussion or debate
  • Identify gaps in learning (formative assessment tool)
  • Recap
  • Teach subleties or dispel myths
  • Build confidence
  • Facilitate Social or small group learning

Sign-up for free here: and read the detailed Guide here.

Help searching for and locating research information

There are several research strategies you can try. First of all, try to think of your research question: can it be more specific? Or maybe it is too specific and it needs to be broadened? Is it a new field of study or something that other people have already investigated? Some strategies on how to work on the preliminary phases of research can be found on the Workshop on the Information Search Process for Research (WISPR):

Second, what type of information do you need to answer your question? Is it general, like information from a newspaper or encyclopedia, or more specific, like statistics, scientific data or analysis? Depending on your question, you may need a combination of both. The library provides access to a wide range of books and databases that could help you answer your question. If you need help searching for books, please refer to the Catalogue Help section of the website. For database help, you can refer to Database help.

Third, you may be employing a search strategy that does not work properly for the tool you are using at the moment. Databases return better results when you use Boolean Operators, for example. You may also need to think of different keywords and use a combination of related keywords and synonyms in order to retrieve relevant results. For more information on research strategies, refer to the Research Strategies section.

Fourth, it might be the case that you are using the wrong tool for the question you have in mind. Try selecting a different database based on the general subject or discipline related to your question. Review our subject guides for more information or contact the Library Services at if you have more questions.

Help with citations/bibliography
Help with classroom equipment: (projector, computer, SMART board, etc.)

Contact the IT Helpdesk:

Submit aTicket:

Phone:  867.456.8610

If you need instant help, visit the IT Helpdesk in person. Do not attempt to pull cables by yourself. The Helpdesk is located in the Library and is open during Library hours.

September to April:
Monday-Thursday: 8:30am - 9:00pm
Friday: 8:30am – 5:00pm
Saturday & Sunday: 1:00pm – 5:00pm

Learn to operate borrowed equipment.

AV help for mobile equipment signed out by the Library (portable projectors, laptops, microphones, PA systems, digital voice recorders, etc.) is available in the Library usually 8:30am to 4:00pm. Limited help is offered during evenings and weekends (September to April only). If you need help operating our equipment, please contact us directly or come to the Library.

Library Front Desk: 867.668.8870
IT Helpdesk: 867.456.8610

OneDrive (for Business)

OneDrive for Business is your enterprise hosted and secure drive space for  authoring and sharing  work files. There is a generous 1TB storage limit to OneDrive for Business. Access files anywhere with an internet connection and set-up shared documents for collaborative activities.

Privacy: Onedrive files are private unless you choose to share them with someone(s).

Get Started: View Microsoft's "get started" basics.



OneNote is software that allows for free form note-taking and multi-user sharing and collaboration. Users can enter typed or handwritten notes, drawings, audio recordings, file attachments, screen clippings, embedded pdf, links, videos and more! 

Training resources: 


Outlook is Yukon College's email and calendar service. 

All college email addresses end in 

Visit Microsoft's "Outlook Help Center" for training, tips and other useful resources. 



PowerPoint is a slideshow presentation program that's part of the Microsoft office suite of tools. Save your presentation to OneDrive or a document library on MyYC  to access it anywhere, restore an older version and work together on presentations with your colleagues. 

Training resources: 

Problems accessing library databases remotely

Check the answers below and see which one applies to you.

1) You are not able to login to the remote resources page

Most common reasons:

a)  Problems with your Library account

Remote access to library databases is only allowed to current Library patrons whose status is "good". In other words, if you don't have a library account, if your account hasn't been updated for the current term, or if you have outstanding fines blocking your account, you will not be able to login to a database remotely. To either of these cases, contact the Library directly at (867) 668-8870 or through the e-mail

b) Your account number is incorrect

Make sure you enter your full student number. E.g. 000012345. All zeroes must be included!

c) Your password is incorrect

Your password for remote database access is not necessarily the same that you use for computer or e-mail access. Your password for Library resources shouldn't be longer than 7 digits. If unsure about what your password is or if you need to reset it, contact the Library at (867) 668-8870 or through the e-mail

2) You are able to login to the remote resources page, but you see an error after clicking on a database name

Most common reasons:

a) This may be a temporary problem with the database provider. Wait for a few minutes and try again. Try also clearing your browser history and cache.

b) Some browsers work better than others for database search. We recommend using Firefox or Chrome.

c) There might be an authentication issue between the database provider and the Library. If none of the suggestions above works for you, take a screenshot of the error page and send it to, or fill in an IT Help ticket. We will get back to you as soon as possible.

Records Management

The Records Management function has been transferred over to Finance. You can contact the new records manager, Samara Robertson-Lawless, at 867-456-6953.

Reserve classrooms and meeting spaces at Ayamdigut campus.

Staff can use a system called the EMS to search to free classrooms and request reservations.


How to use RoomBooking: Access the guide here

Login Information:

Username: will be first initial + lastname (the same as the first part of your Yukon College email address. For example, would use "jsmith")

Password: The same password you use for computers, Office 365, and Online Courses (Moodle)

Email questions/issues to:

The "cloud":

The internet is composed of millions of private and public secured clouds. There exists no single, giant cloud that rules them all. The trend by companies like Google, Microsoft, and others is to host their software services in their cloud systems to better secure data and prevent software piracy.

In-class polling and real-time quizzes - Tools & Tips

Polling and real-time quizzes are a great way to enage students in the learning process.  Consider using polling or short, low-stakes quizzes to:

  • check for prior knowledge before you begin a new subject
  • check for understanding during or after a learning activity
  • start a discussion by asking thought-provoking, open-ended questions
  • gather feedback by collecting anonymous votes or opinions

For more ideas on how to use in-class polling, see this helpful article from Vancouver Island University (opens as a word document)


Suggested polling tools:

iClickers are physical polling devices that allow students to choose between up to five options using a simple remote control.  These are a good option for students who are less comfortable with technology. The college owns a set that can be used for classes - please contact a member of the teachign and learning team for more information!

Socrative is a free cloud-based student response system. It allows teachers to create simple quizzes and polls that students can respond to from laptops, smart phones or tablets.  Socrative is simple, user friendly, and offers the following benefits:

  • Students can use their own (familiar) technology (smartphones/tablets)
  • Students can use Socrative from any location, making it suitable both face-to-face or online synchronous classes

Get started on the website here: . For more help, read the 35 page User Guide, or watch their excellent Introductory Video.

Poll Everywhere is another popular online option that offers benefits similar to Socrative.  It is free for classes of up to 40 students.  See their Getting Started guide for examples of question types and instructions on how to begin.


If you have any questions about polling or real-time quizzes, please reach out to the TL2 team.  Also, if you have other suggestions for polling tools or student response systems to add to this list, please let us know!

Universal design for learning (UDL) - Resources

As instructors, we strive to create environments that maximize learning and support success for all our students. Universal Design for Learning (UDL) provides a framework for designing instruction that is inclusive for diverse students. 

This Big List of UDL ideas from Yukon College faculty was generated at the 2017 Faculty Retreat.  It is an extensive inventory of flexible instructional strategies.

UDL references

This quick reference on Universal Design for Learning Guidelines lays out the three pillars of UDL and their implircations for teaching.

This article entitled Universal Design for Learning in Postsecondary Education: Reflections on Principles and their Application from the Center for Applied Special Technology and Harvard University reflects on potential applications of universal design for learning in university courses. 

UDL Guidelines: Theory and Practice version is an alternate representation of the UDL Guidelines.

For more information, see this useful Q&A for Educations about UDL from the National Center on Universal Design for Learning. 

Writing and composition help

The Library team can help you to find, use, and cite resources.

The Academic Support Centre is the best place for specific questions about assignments or essay writing. They can be reached at 867.456.6996.