Knowledgebase

Welcome to ITLC’s knowledgebase resource. In the sidebar to the right, choose a category and a series of questions and answers will be displayed. Whenever possible, links to additional resources have been provided. Additional resources include: printable, 'how-to' guides, and websites with more detailed training and learning opportunities on specific topics.

The knowledgebase is constantly being updated and improved based on questions we receive from our users – please send your questions to us through the Help Desk ticketing system. Use the search function (above) to locate keywords across all categories. If you can’t find what you’re looking for, please contact the Learning Commons using the information located in the sidebar.

I have a problem with equipment in the classroom (projector, computer, smartboard, etc.). What do I do?

Contact the IT Helpdesk for help. You can reach us here: http://help.yukoncollege.yk.ca

or through 867.456.8610

If you need instant help, come in person to the IT Helpdesk. Do not attempt to pull cables by yourself. The Helpdesk is located in the Library and is open during Library hours.

September to April
Monday-Thursday: 8:30am - 9:00pm
Friday: 8:30am – 5:00pm
Saturday & Sunday: 1:00pm – 5:00pm

I need AV equipment (portable projector, PA system, microphones, etc.) for an event or activity in the College. How can I obtain this type of equipment?

Faculty and staff can borrow certain types of equipment from the Library for a limited amount of time. If interested in the service, please fill in the AV request form. Note that equipment needs to be requested at least 2 business days in advance.

Check our AV services page for more information.

I need help operating equipment that I borrowed from the Library. What do I do?

AV help for mobile equipment signed out by the Library (portable projectors, laptops, microphones, PA systems, digital voice recorders, etc.) is available in the Library usually 8:30am to 4:00pm. Limited help is offered during evenings and weekends (September to April only). If you need help operating our equipment, please contact us directly or come to the Library.

Library Front Desk: 867.668.8870
Email: library@yukoncollege.yk.ca
IT Helpdesk: 867.456.8610