Welcome to ITLC’s knowledgebase resource. In the sidebar to the right, choose a category and a series of questions and answers will be displayed. Whenever possible, links to additional resources have been provided. Additional resources include: printable, 'how-to' guides, and websites with more detailed training and learning opportunities on specific topics.

The knowledgebase is constantly being updated and improved based on questions we receive from our users – please send your questions to us through the Help Desk ticketing system. Use the search function (above) to locate keywords across all categories. If you can’t find what you’re looking for, please contact the Learning Commons using the information located in the sidebar.

Do you offer a training video on how to start using Word?

Yes, please refer to Microsoft's Start using Word how-to video.

Do you offer a Word Quick Start Guide?

Yes, with the help of Microsoft. Please refer to the Word 2016 Quick Start Guide done in the Sway app.

Do you offer how to guides on older versions of Word?
Do you offer Word training courses online?
How do find help on Word for Mobile and Tablets?

Please refer to the following Microsoft guides on Word for mobile and tablets.

Word for iPad

Word for iPhone

Word for Android Tablets

​Word for Android Phones

How do I find help on Word for Mac?